July 29, 2006

MyDVD Plus – not very useful when it hangs on boot

So recently I bought a new Dell. As is custom of any new PC, the first thing I did was reformat it and install Windows XP Pro SP2.

(The absurdness of why I have to reformat a brand new PC is something I’ll delve into another time. Let’s just say that the rule of “With great power, comes great responsibility” isn’t always followed in spirit.)

Cool, now my machine runs great. Except that I can’t watch DVD’s because there’s no decoder included with the OS, unlike on a Mac. Argh.

I look through the CDs included with my PC and, of course, there’s none. So I contacted Dell via online chat and they DHL’ed me a pile of CDs. Great! I install Sonic CinePlayer and now I can watch DVD’s again. Cool. (sort of. The UI is pretty limited. I actually miss the OS X DVD player UI.)
I then install Roxio Creator MyDVD Combo LE. Sweet – now I can burn CDs and DVDs (sort of. Confusing UI!)

But then I go and install Roxio MyDVD Plus – which I actually paid for. Apparently it’s the competitor to iDVD and allows you to really customize and create cool video DVDs.

I knew this would be trouble when I noticed that it started to uninstall Creator MyDVD Combo LE. But nonetheless, MyDVD Plus gets installed. I launched it, the splash screen appears, and disappears. And this is what I’m left with:

roxiohung.png

No windows, no nothing. Just that.

So I tried uninstalling all these MyDVD’s – and that’s when I noticed that the uninstall process leaves behind registry keys galore in both the Sonic and Roxio path.

Now I’m stuck in this same situation. Yuck.

Having worked on installers, I know first hand that it’s a complicated process. But that’s no excuse for this.

8/12/2006 Edit: After a whole bunch more of uninstall/reinstall, and system restore, it all works fine. Phew!

Comments (5) -- Posted by: dtc @ 7:34 pm

5 Comments to “MyDVD Plus – not very useful when it hangs on boot”

  1. John Says:

    umm, can we say VLC?

  2. Gene Cowan Says:

    Oh, man… I know this will start some kind of flame war, but why does Windows suck so bad? Is it just lazy programmers? Unnecessarily complex programming and file system requirements? Why? Why?
    It’s telling that Mac users like me have no clue what “registry keys” are and never have to worry about them.

  3. Brad Says:

    Dennis,

    My name is Brad and I work at Dell Headquarters in Round Rock, TX. I came across your site and noticed that you described a problem with MyDVD Plus. Please feel free to contact me at the email address below.

    Brad
    Dell Customer Advocate
    customer_advocate@dell.com

  4. My Dell is pretty darn quiet - one month later — decheung.com Says:

    [...] So a month ago, I bought a Dell Dimension 5150 (though the front of the machine clearly says E510). Aside from small snafu’s early on, it’s actually worked out pretty well. One of things that I’m really pleased about it, is just how quiet it is. There’s nothing I hate more than machines with loud ambient noises (looks at my Toshiba Portege M200). [...]

  5. Charles Rinehart Says:

    I was thinking of downloading roxio creator le, but now I’m afraid to. My computer totally crashed twice with adobe 10 flashplayer installed. I lost everything. I am really spooked when I hear other problems with software.

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