Last month, American Airlines introduced a new program (known as “Rounds of Applause”) where elite travelers would provided with coupons to give to employees that deserve recognition for providing excellent service.
Great idea! I’m all for it! There’s a gate agent in BOS that I would’ve given 2 to back in Feb of this year.
Unfortunately, this program isn’t off to a good start for me. This is what I got in the mail today:

1) My name isn’t “John Robert Casselman” (though the outer envelope had the right name)
2) Uh… what’s up with the paper? Is this a treasure hunt?
Sadly, even if I wanted to tape them together, they still wouldn’t look right:

Doh.
So…
1) If you’re John Robert Casselman and you’re reading this blog - let me know. I have some mail for you
2) If you’re from American Airlines - could you please send me a new batch of coupons so that I can use them when I go to NY in 2 weeks?
Thanks - can’t wait to present them to employees!