November 7, 2006
American Airlines cuts up my ability to reward their employees
Last month, American Airlines introduced a new program (known as “Rounds of Applause”) where elite travelers would provided with coupons to give to employees that deserve recognition for providing excellent service.
Great idea! I’m all for it! There’s a gate agent in BOS that I would’ve given 2 to back in Feb of this year.
Unfortunately, this program isn’t off to a good start for me. This is what I got in the mail today:
1) My name isn’t “John Robert Casselman” (though the outer envelope had the right name)
2) Uh… what’s up with the paper? Is this a treasure hunt?
Sadly, even if I wanted to tape them together, they still wouldn’t look right:
Doh.
So…
1) If you’re John Robert Casselman and you’re reading this blog – let me know. I have some mail for you
2) If you’re from American Airlines – could you please send me a new batch of coupons so that I can use them when I go to NY in 2 weeks?
Thanks – can’t wait to present them to employees!
4 Comments to “American Airlines cuts up my ability to reward their employees”
November 8th, 2006 at 12:01 am
why are you whining about this? it was clearly a simple printing error.
November 8th, 2006 at 12:32 am
Just having some fun…
November 8th, 2006 at 11:46 am
So, remember when AA used to send paper statements, paper coupons and those great hotel discount coupons with your upgrades?
Sigh.
I received someone’s free bose headset certificates for flying a CX J flight.
I sent it back.
nm
April 25th, 2007 at 7:35 am
I would like to submit an “Applause” certificate, acknowledging a flight attendent’s excellent customer service. However, I DON’T KNOW WHERE TO SEND IT! (I didn’t have the certificate with me on the flight.)
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