At the risk of becoming a clone of ThisIsBroken, here’s another fun e-mail I got today. This one is from Citibank’s ThankYou network - a point reward system for using their financial products.
So let me get this straight… it’s the middle of March, and you’re sending me my points balance as of February 1st?
Dennis T Cheung is currently a Program Manager at Microsoft on Live QnA. You can reach him by clicking here.
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© 2008, Dennis T Cheung
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4 Comments to “ThankYou network is about a month behind”
March 13th, 2007 at 11:17 am
Boy, this information age of networked computers and instant communication has really been worth it, eh? We’re living in an up-to-the-minute world, alright.
March 20th, 2007 at 11:11 am
Just wait until you try and redeem your points- they really suck.
March 20th, 2007 at 11:20 am
Around the holiday season last year, I redeemed a whole bunch of points for gift cards. That worked out pretty well. I got some $50 gift cards for $45 equiv points.
October 25th, 2007 at 10:28 am
I foud the process of redeaming gift cards a real pain. First of all different demonations are shipped by different venders. I recieved 2 cards one day and it’s been 4 weeks and i’mstill waiting for the rest of my cards. When I call the 1-800 number they inform me they can’t do anything for 5 weeks, I have to fill out a bunch of paper work and it could take another 5 weeks before i will be issued replacement cards. This program is one of the worse reward cards i have ever uses. Th company should be embarassed by there customer service policies.
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