Automated customer service e-mails gone amuck

Recently I tried to buy something from a Famous retailer online (that I’m not going to name). After placing my order, I got this e-mail many hours later:

Unfortunately, we are having difficulty processing the payment information we received with your order XXXXXXXX, and it has been cancelled. Our previous attempts to contact you via e-mail were not successful. We apologize for any inconvenience this may cause.

First, canceled was misspelled. But that’s minor compared to the second problem in this mail: I never received any other attempts to contact me via e-mail.

Still I wanted the product, so I tried again – double checking my billing information and using a different credit card.

I got the same message again.I tried with my other other credit card, same message again.

I called and their customer service rep simply told me that my credit card was denied. All three of them?

It’s they’re loss I suppose.

Moral of the story: Verify your automated e-mails.