September 6, 2007
Why confirming your flight isn’t a bad idea
The other day I decided to check to see if some better seats had opened up. I went to AA.com and was promptly told that my reservation had been canceled.
Yeah, that’s not good.
After some investigation, it turns out that the travel agency that Microsoft uses to book tickets didn’t complete the purchase, even though it appeared to me that it had been completed via the web ui - and they weren’t quite sure why.
Good thing I checked! Otherwise, that could’ve been a rather nasty surprise on the day of travel.
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