January 24, 2008
Impressed with PG&E Customer Service
It’s so rare to find good customer service these days that I’m surprised whenever I do. Yesterday I called PG&E to discuss a bill that I thought was unusually high. My December gas and electric bills were as high as my November one, despite the fact that we were in Asia for part of the month. The agent on the phone walked me through reading the dials on the meter to get an estimate for the current month, doing the math, and showing how the bill was accurate. The agent then gave me a plethora of energy saving ideas – including that it probably wasn’t worth it for me to try to save any more electricity since our usage is so low already.
Very impressed. Kudos to PG&E.
2 Comments to “Impressed with PG&E Customer Service”
January 25th, 2008 at 11:12 am
Great article.
Your readers might want to try http://www.Measuredup.com a leading customer service review website where people share reviews with other users and with companies. Companies that are involved with and value customer service read Measuredup to keep up on what people are saying and to be able to improve customer service.
It is free and easy to use.
February 28th, 2008 at 10:58 am
I live at 1250 Capitola Road, Santa Cruz, and there is a light standard that needs to have it’s light sencer, photo cell, replaced. It allows the light to come on slowly and it disrubes my radio with static and dins my house lighting and then it goes off only to start again. This happens for about ten minutes each time. The pole number is 7433. You will need a bucket truck to make the change.
Thanks Dennis
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