April 12, 2008
Be paranoid, check your bills
I occasionally line-by-line read through the bills I receive. Here’s what I found in the last 60 days:
- Service A started charging me 80% more. A 15 minute phone call changed it so that they were charging me only 20% more.
- Service B wasn’t providing me with the proper discounts. In fact, they were only giving me 50% of the discounts they had promised me for the last 3 months.
- Service C didn’t credit me with the right number of bonus points based on my recent activities. I suspect it is because their billing form doesn’t have enough lines to document the activities that I should’ve received extra credits for - so they simply ignored it.
In this new economy, costs are lower, but so is service. I feel like we’re being nickled and dimed not just monetarily, but worse, time-wise.
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