August 7, 2009
Costco does right – follow up
So yesterday I posted about my terrible experience buying lenses for frames from Costco.
Today, I went back to Costco to talk to an Assistant Manager. Unfortunately, he had to talk to the Optical Manager first, who had just left for lunch. So I waited. I talked to her, and her manager and in the end, at my insistence, they agreed to refund the lenses and the frames.
Wow.
Even though I won’t buy lenses from them (while I was there, I talked to someone else who said they had to have lenses redone!), I certainly am glad that Costco did right by me.
Thanks Costco.
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